Terms of Service

By booking our services, you agree to:

• Provide accurate information about your cleaning needs
• Grant access to your property at the scheduled time
• Pay for services as agreed upon completion
• Communicate any special requirements or concerns
• Allow us to contact you via phone, text, or email regarding your service

We commit to:

• Arrive within the scheduled time window
• Provide quality cleaning services
• Use eco-friendly cleaning products and equipment
• Respect your property and privacy
• Carry appropriate insurance coverage
• Communicate clearly about any service changes

Our services do not include:

• Moving heavy furniture
• Cleaning biohazardous materials
• Exterior window cleaning above ground level
• Pest control services
• Repairs or maintenance work (unless specifically booked as handyman service)

Payment is due upon completion of service. We accept:

• Credit and debit cards
• Zelle payments
• Cash (for regular customers)

No upfront payment is required. We charge only after you're satisfied with the service.

Nooga Maids is fully insured and bonded. However:

• Report any damages within 24 hours of service completion
• We're insured for accidental damages during normal cleaning operations
• We're not liable for pre-existing conditions or damage
• Claims must be reported promptly with photos for investigation

We currently serve:

• Brooklyn (all neighborhoods)
• Manhattan
• Queens
• Bronx
• Staten Island
• Jersey City and surrounding areas

For questions about these terms, please contact us: