Privacy Policy

We collect information you provide directly to us when you:

• Request a quote through our website or phone
• Book a cleaning service
• Contact us with questions
• Apply to work with us

This information may include your name, phone number, email address, service address, access instructions, payment information, and service preferences.

By providing your phone number, you consent to receive text messages from Nooga Maids regarding:

• Quote confirmations and follow-ups
• Service appointment confirmations and reminders
• Arrival notifications and service updates
• Payment confirmations and receipts
• Customer service communications

Important: We may need to contact you outside of normal business hours (8 AM - 8 PM) for urgent matters related to your scheduled service, such as arrival delays, emergency rescheduling, or access issues.

You can opt out of non-essential text messages at any time by replying STOP. Essential service-related messages (confirmations, arrival notifications) may still be sent as they are necessary for service delivery.

Message and data rates may apply depending on your mobile carrier plan.

We use the information we collect to:

• Provide and coordinate our cleaning services
• Process your payments
• Send you service updates, reminders, and confirmations
• Respond to your requests and questions
• Improve our services and customer experience
• Send promotional offers (with your consent)

We do not sell your personal information. We may share your information with:

• Our cleaning team members who will be providing your service
• Payment processors for transaction processing
• Service providers who assist in our business operations
• Law enforcement when required by law

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Opt-out of marketing communications
• Opt-out of non-essential text messages

If you have questions about our privacy practices, please contact us: